Help & Contact

Simply use our contact form or send an email to:
info@auraplusclo.com

✓ Available anytime (7 days)
✓ First-class German support
✓ Quick responses

5-7 working days

High order volumes may cause delays.

Your order will be shipped to you within 24 hours .

You will automatically receive the tracking number by email after the package has left the warehouse.

If the product shows damage, for example due to delivery, you should report this to us within 14 days of delivery of the package.

Within the specified timeframe, we will cover the cost of the new product. In this case, please send us an email with your order number and a photo of the damaged item.

Simply write to us:
info@auraplusclo.com

You can cancel your order within 24 hours of placing it.
Just write to us.

Unfortunately, we cannot cancel an order that is already on its way to be shipped.

You can make changes within 24 hours of placing your order. Just write to us.

We can change the following information for you afterwards:
- Delivery address
- Billing address
- First & Last Name
- E-mail address
- Telephone number

Once we have received and inspected the return, you will receive a credit for the invoice amount within 24 hours via your chosen payment method.

credit cards
-VISA, Mastercard, American Express
SOFORT Banking
Apple Pay, Google Pay, PayPal

After you place your order, you will automatically receive an order confirmation via email . This message will list all the information about your order, such as the items, billing and shipping addresses, and payment method. We will then process your order immediately and ship it to you promptly.

We hope you enjoy our articles.
We are preparing and look forward to welcoming you as a customer.
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